Cannot get to historical data manager?

[joemiller]

in the ninja control center, when I click on ''tools'' and then ''historical data manager'' nothing happens [ie] the historical data manager window does not pop up.

I logged out of ninja and logged off the computer, then restarted. but still no success.
please advise

[NinjaTrader_CalH]

Hello Joemiller,

Can you access the Options menu under the same Tools menu?

[joemiller]

no, behavior is the same as for the historical data manager.

the other ''tools'' menus however are accessible.

[sledge]

no, behavior is the same as for the historical data manager.

the other ''tools'' menus however are accessible.

Is it listed your Windows Task Bar? I'm guessing it's off screen, like if you had another monitor previously attached to your PC.

[joemiller]

Is it listed your Windows Task Bar? I'm guessing it's off screen, like if you had another monitor previously attached to your PC.

no, that is not the situation in this case. one of the mysteries to me is why does it work for all tools in the tools drop down list except historical data manager and options?

[joemiller]

no, that is not the situation in this case. one of the mysteries to me is why does it work for all tools in the tools drop down list except historical data manager and options?

I forgot to address the windows task bar question.

I'm not certain where the windows task bar is, but I see nothing on the screen that looks like what you describe/suggest.

[joemiller]

please reply at your earliest convenience

to NinjaTrader Customer Service technical support

please reply at your earliest convenience .... I need to obtain eurusd daily bar data.for the last two months.

[joemiller]

everything is working now after uninstalling / reinstalling.

everything is working now after uninstalling / reinstalling.

thanks to all for your help
case closed