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Account balance is 0

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    Account balance is 0

    Dear All, I am a newbie ,

    I had completed my platform setup at ampclearing and receive my trading account username and password . however when i contacted to Ninja Trader my account balance show 0. Anyone can help?

    #2
    Hello id2rich,

    Typically account information is received after the first live trade (meaning entry and exit).

    Have you made any live trades to your broker?

    If you make a trade does the account information still not update?
    Chelsea B.NinjaTrader Customer Service

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      #3
      I can't change my sim accoount to my real trading account.

      Comment


        #4
        Hi id2rich,

        Do you have a live license key?

        Have you disabled Global Simulation Mode? (File -> uncheck Global Simulation Mode)
        Chelsea B.NinjaTrader Customer Service

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          #5
          Yes , I have the license key, I will try it tomorrow. After disabled Global Simulation Mode I can now switch to my live account. I will start trading tomorrow to see if the account balance will show or not. thanks for your reply.

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