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NT7 stopped launching in Windows 8.1

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    NT7 stopped launching in Windows 8.1

    Hi all,

    I'm running on Windows 8.1 and NT7 was working fine. Then its stopped, I click on the icon and nothing happens, no startup screen or anything. I look in task manager and it doesn't show up.

    some searches hinted that this could be windows 8 automatic updates but I wouldn't know where to begin to search for those.

    are there known windows 8.1 issues that cause NT7 to fail to launch?

    thanks,

    john

    #2
    Hello,

    Thank you for your post.

    So that I may investigate please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In the message please include a link to this forum thread and a copy of today's trace file. You will find the file in the Documents > NinjaTrader 7 > Trace folder. I will need a copy of the file which is named 'trace.20150107.txt'.
    KyleNinjaTrader Customer Service

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      #3
      Thank you for your response. I've looked in that folder and there is not a trace file for today.

      Comment


        #4
        Hello,

        In this case please provide the most recent file. whatever date that file may be from.
        KyleNinjaTrader Customer Service

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