I am running a NinjaTrader automated trading strategy (NinjaScript) through my MBT account. I started the strategy last night, and when I checked on it this morning there was an error message "Account XXX is unavailable for trading." NT was still running but MBT Navigator had been shut down. At some point last night, my account became unavailable. What could be a possible reason for this? I contact MB customer support but they insist that they can't help me and it's a NinjaTrader issue. Below is the chat log:
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James
Hi, welcome to MB Trading!
Philipp D
Hi
James
Are you able to login to Navigator?
Philipp D
Yes. I restarted both NinjaTrader and Navigator a few mins ago when I found that error message and tehy're running fine now
as far as I can tell
James
Do you also have the live NT license?
Philipp D
Yes. This is all running live, in a live account.
James
one moment please.
Philipp D
Is there some kind of nightly downtime or maintenance done on your servers or accounts that would have caused my account to become unavailable for trading?
Chris F. has joined the chat.
Chris F.
Hello
Philipp
Philipp D
Hi
Chris F.
The ATM order type is Ninja Traders order type and the ATM will only stay live if your software is connected
It sounds like you may have been disconnected sometime through out the night
Either way there will not be much we can do with regards to trouble shooting this atm error message
Philipp D
I thought ATM was a semi-manual method of trading? I'm running a completely automated trading strategy in NT
NinjaScript, not ATM
Chris F.
Ninja Trader would be able to help you out either way
these are their features and their software
You will need to check with NT support
I would suggest emailing them and having them call you back
Philipp D
Do MBT accounts/live servers do some kind of nightly maintenance or rollover that might have caused a disconnection?
Chris F.
so they can connect to your cpu and to view the logs
We have our server maintenance at midnight ET
but the software normally reconnects
that is what it is built to do
Philipp D
OK, I will contact them. Thanks.
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