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Instrument not supported by repository

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    Instrument not supported by repository

    Hi there.

    I can't seem to import the historical data I´ve bought last summer.
    `INSTRUMENT NOT SUPPORTED BY REPOSITORY`

    What do I do wrong. I´v defined the contracts I want to import.

    Regards

    Rob
    Attached Files

    #2
    Hi Rob, thanks for your post.

    Please email me a copy of your most current log and trace files to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Alex C." in the subject line, so I may investigate this matter further.

    You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

    * The log file will be named "log.20150216.txt"

    You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

    * The trace file will be named "trace.20150216.txt"

    Please also attach a sample of the historical data you are attempting to import so that I might further test this behavior on my end.

    Please reference the following URL in the body of the email: http://www.ninjatrader.com/support/f...ad.php?t=71994

    Looking forward to your reply.
    Alex C.NinjaTrader Customer Service

    Comment


      #3
      Hi Alex,

      Can you give me your own email adress. I don´t succeed in mailing via support.
      This summer I did succeed in importing the same data on another machine with Ninja.
      So nothing wrong with the data itself.

      Looking forward to your reply.

      Rob

      Comment


        #4
        Hi Rob, thanks for your reply.

        Check your private message inbox, I sent you my private email address. Go ahead and send your files there.

        Looking forward to your reply.
        Alex C.NinjaTrader Customer Service

        Comment


          #5
          Hi Alex.

          Mail send

          Thx in advance.

          Rob.

          Comment


            #6
            Hello Alex.

            Mail received?

            Rob

            Comment


              #7
              Hello Alex.

              Mail on yesterdays reply send

              Regards,

              Rob.

              Comment

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