chart frozen after trade execution

[siglab]

Hi,
My chart froze after a live trade execution in oil (CL-4-15). the dom bid/ask is still updating.
In Sim mode all works normal only live trades have the problem.
Other instrument like TF work normal.
broker is AMP with data CQG.

[NinjaTrader_CodyB]

Hello,
You can experience freezing and a "Not Responmding" state in NinjaTrader if you have many charts, indicators and other windows opened depending on market volatility as well.

The 'Calculate on bar close' setting for indicators can be important. If set to False, the indicator will be calculated on each incoming tick. During high volatlity this can be very CPU intensive especially if the indicator makes complicated calculations. Please set it to True in the Indicator menu and the indicator will only be calculated at the end of each price bar.

If you have workspaces opened in the background which you do not use, we suggest to close such workspaces. Please go to Control Center-->File-->Workspaces and check what workspaces are listed below 'Save Workspace As'. The workspace with the checkmark is the workspace opened on your monitor. Any additional workspaces listed, are opened in the background.

Please select a workspace without the checkmark. Subsequently, go to Control Center-->File-->Workspaces-->Close Workspace. Repeat this procedure until only 1 workspace is opened. More tips and suggestions to improve the performance of NinjaTrader can be found at the link below.
http://www.ninjatrader.com/support/h...ance_tips2.htm

If the issue remains after applying some of the performance tips, please send me your log and trace files. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Attn Cody, Ninjatrader ,,not responding''' in the subject field and enable 'Log and trace files'.