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Weird connection status

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    Weird connection status

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    Hello Support,

    I have this weird connection status shows up from the passed day or two. When I disconnect Rithmic, Status bar still shows it connected. When I reconnect it, it shows as the attached picture, both "Disconnected" and "Connected". Logfile shows no error. Datafeed seems Okay, because charts still update. I haven't tried order placement, don't want to risk my money. Restarting NT seems to be able to fix it.

    Any idea? TIA.

    #2
    Hello,
    Please repair your database.
    Please follow the instructions below to repair the NinjaTrader database.
    • Disconnect NinjaTrader from any open connections via File > Disconnect
    • From the NinjaTrader Control Center window select the menu Tools > Options
    • Select the "Data" tab
    • Press the "Repair DB" button
    • Press the "OK" button

    After reparing the database please restart NinjaTrader.


    Please let me know if the matter persists.
    Cody B.NinjaTrader Customer Service

    Comment


      #3
      Hi Cody,

      Did that, and checked. Did do the weird thing for now.

      Thanks.

      Comment


        #4
        Hello leizhenhua,
        Thank you for your reply. To test further, I advise making sure Windows is up-to-date. To do this, go to the Start menu > All Programs > Windows Update.
        If your PC is already up-to-date , I advise performing an uninstall and reinstall of NinjaTrader.

        Note: this will not remove any saves settings or your workspaces, only the installation of NinjaTrader is removed.

        Please follow the steps listed below to completely uninstall and reinstall NinjaTrader:

        Close all running applications.

        Then from the Start menu select --> Control Panel --> Add and Remove Programs.

        From Add and Remove Programs select NinjaTrader 7 and click Remove.

        Reboot your machine.

        Once these steps are completed, download NT7 from the link below:
        www.ninjatrader.com/download-registration.php

        Please let me know what you experience.
        Eric B.NinjaTrader Customer Service

        Comment


          #5
          Hi Eric, tried re-install NT and the problem seems fixed. Thanks.

          Comment

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