Login failed with CQG

[magnur]

I installed NT and got connection login and pass from CQG (Continuum). However, I cannot get connected and the following message pops up:

Login failed: Network connection to the Order Routing System is unavailable


I cannot get connected at my office, but I can do it at home. At my office, we have a corpopare wireless network and there is a list of blocked IP addresses. Our IT specialists cannot help me unless I give them the IP address that NT connects to.

[NinjaTrader_Jason]

Hello magnur,

I assume you try to connect to a NinjaTrader Continuum demo connection. These demo connections use the IP address below.

64.208.51.33

[magnur]

Thank you Jason for your reply.

I checked the log file and found that NT connects to HDS10.ninjatrader.com/31654 and its IP is 208.48.16.30. Out IT specialist told me that this IP is not blocked and I tried to ping it and it respond s very well without any losses. But I pinged it without IP port. With IP port it does not ping.

Do you have any idea how this can be resolved?

[NinjaTrader_Jason]

The IP address you refer is used by the connection to our historical data server, which is different from the NinjaTrader Continuum demo connection.

As far as I know, you can only ping IP addresses and not port numbers.

[shanibaba]

Hi, I am wondering if your issue has been resolved because I am getting the same issue.

Thanks
Zee

[NinjaTrader_Jason]

Hello Zee,

I believe magnur's issue was caused by the corporate network. It works when he tests the connection at home.

Could it be you have other software running on your computer that could be blocking NinjaTrader from connecting to the license server? Please terminate all other applications you have running, restart NinjaTrader and check if you can get connected.

Please try a reset of your modem/router and check if this will make a difference.


Perhaps there is an issue between routers from your location to the CQG demo server. The connection goes from your computer via various routers to the server. You can perform a tracert test to check this.

This procedure allows you to check where connection might fail or experiences large latency. It will sent a package to the server and it will track down the routers it connects through.

In Windows, select Start-->Programs-->Accessories-->Command Prompt.

Enter "tracert demo.cqgtrader.com" and hit Enter for the CQG/Continuum server. Check if you see any major latencies between routers. More information regarding this procedure can be found at the link below.

http://www.mediacollege.com/internet/troubleshooter/traceroute.html

If you see latency between certain routers, please contact your ISP and check if there is anything they can do from their end.