Ninja doesnt load up

[saeed]

Hi

These last 2 days when I start ninja trader , it wont load up and when I go to double click on the icon to open it again , it gives me an error message that ( ninja trader already running , you should close the first one then run it again )!!!!!

please advise.

Thank you

[NinjaTrader_CodyB]

Hello,
Thank you for your post.
To troubleshoot the matter please use the following steps to launch NinjaTrader without any workspaces.
. You will have the option to reopen these after our tests.
* Shut down NinjaTrader
* Navigate to (My) Documents\NinjaTrader 7\workspaces
* Delete the file named "_Workspaces.XML".
* After deleting this file, restart NinjaTrader which should startup without any workspaces.
* Once NinjaTrader has started on just the control center, please open a few new chart and test for the issue.
*Please note this will not delete your workspace however the new blank workspace will be named Untitled1. If you have a workspace already named Untitled1 however you will not want to save the workspace when exiting NinjaTrader, otherwise it will overwrite it.

If there are no issues on this new workspace, please try opening the previous workspace by going to File--> Workspaces--> Open workspace.
Please let me know if the matter persists with the new workspace.

[saeed]

Hi

I did exactly what you said to do but still having the same issue!!!1 how can i resolve this

[NinjaTrader_CodyB]

Hello,
Please send a note to platformsupport[AT]ninjatrader[DOT]com with your log and trace files so I may investigate futher. In your email please reference https://www.ninjatrader-helpdesk.com...&reqid=1288802
You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

• The log file will be named "log.20150406.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named "trace.20150406.txt"

I look forward to assisting you further.

[saeed]

Thank you , I did sent an email.

Thanks