I had a series of connection problems last night and unfortunately didn't find out until this morning because Ninja was unable to email me the alert messages. The repeated error was "Failed to send mail: System.Net.Mail.SmtpException: The operation has timed out." My connection was still red this morning, I restarted Ninja and was able to connect fine now, but I'm still unable to send test emails, nor can I email support with my log and trace files. I am using a gmail account with port 465 and SSL checked, and the smtp.gmail.com server, and have verified my email password as well.
Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Failed to send email -- timed out
Collapse
X
-
Failed to send email -- timed out
Hello,
I had a series of connection problems last night and unfortunately didn't find out until this morning because Ninja was unable to email me the alert messages. The repeated error was "Failed to send mail: System.Net.Mail.SmtpException: The operation has timed out." My connection was still red this morning, I restarted Ninja and was able to connect fine now, but I'm still unable to send test emails, nor can I email support with my log and trace files. I am using a gmail account with port 465 and SSL checked, and the smtp.gmail.com server, and have verified my email password as well.Tags: None
-
Hello LightWeight,
Thanks for your post.
Please email platformsupport[at]ninjatrader[dot]com with your config file and a link to this forum topic so we can test this on our end.
You will find your configuration file in the following directory:
(My) Documents\NinjaTrader 7\config.xml
Once located, please attach the config.xml file to your emailBrandonNinjaTrader Customer Service
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by pechtri, 06-22-2023, 02:31 AM
|
10 responses
124 views
0 likes
|
Last Post Today, 12:03 AM | ||
Started by judysamnt7, 03-13-2023, 09:11 AM
|
4 responses
59 views
0 likes
|
Last Post
by DynamicTest
Yesterday, 08:25 PM
|
||
Started by ScottWalsh, Yesterday, 06:52 PM
|
4 responses
36 views
0 likes
|
Last Post
by ScottWalsh
Yesterday, 07:40 PM
|
||
Started by olisav57, Yesterday, 07:39 PM
|
0 responses
7 views
0 likes
|
Last Post
by olisav57
Yesterday, 07:39 PM
|
||
Started by trilliantrader, Yesterday, 03:01 PM
|
2 responses
22 views
0 likes
|
Last Post
by helpwanted
Yesterday, 07:25 PM
|
Comment