having problems with starting ninja

[saeed]

I have 2 problems :

1) ninja trader doesnt start when i click on the icon then i click on it for the second time and gives me an error message saying that you cant run 2 ninja trader at the same time , then i have to go to task manager and delete it then start again !!!!!!

2) my data on my tick charts are not correct !!!!! i have a 4181 tick chart and since monday i dont get enought tick bars on it and how do i know about it , is because i have another platform that im runing on the other computer and i see the difference so how can we fix this?

Thanks

[NinjaTrader_DrewO]

Hello,

Thanks for your note.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20150506.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20150506.txt"

I look forward to hearing from you.

[saeed]

sent you an email

[sledge]

I have 2 problems :



2) my data on my tick charts are not correct !!!!! i have a 4181 tick chart and since monday i dont get enought tick bars on it and how do i know about it , is because i have another platform that im runing on the other computer and i see the difference so how can we fix this?

Thanks

You should read this here

http://www.ninjatrader.com/support/forum/showthread.php?t=73719

[saeed]

thank you for your post but i dont see how is this helping me to fix my problem , maybe you can direct me to a solution.

Thank you

[saeed]

Hi

I still have my issue on my tick data !!!!
Can anybody assist me with it ?

Thank you

[koganam]

thank you for your post but i dont see how is this helping me to fix my problem , maybe you can direct me to a solution.

Thank you

Which problem? The seemingly different data? Who is your DataFeed provider?

[sledge]

thank you for your post but i dont see how is this helping me to fix my problem , maybe you can direct me to a solution.

Thank you

There is no fix if your problem is the same as the others. If there was a solution there would be a fix there, now wouldn't there be?


In 2009 October everyone had to go to higher tick charts.
Cutting your tick charts in 1/2 or more might be a start .

[saeed]

Rithmic is my data provider and this just happened on Monday .

[koganam]

Rithmic is my data provider and this just happened on Monday .

You may have to call Rithmic and ask if they have also switched to the new CME Data Protocol. If they have, there is nothing to fix: you will just have to adapt to the new data format.

[saeed]

I just contacted the rithmic and they told me they have not switched to new data protocol and here is some thing shocking non of their clients have this issue so I was the first one and they made note and they said ninja trader gets the live data from them and then sends it out to its client so they advised to contact ninja and resolve this