Error on loading chart data for "ES ##-## Globex" E, Invalid symbol.

[EnsoTrader]

Hi

Just started receiving this message today: Error on loading chart data for "ES ##-## Globex" E, Invalid symbol.

Only happens when trying to load a tick chart.
I've changed and reset just about everything.

I've deleted and remade the connection to IQFeed.
I've deleted the db\cache
I've Reset DB, Reset Instruments, Repair DB
Tried different instruments.

All in varying combinations with intervening rebooting of the PC. Problem persists.

[NinjaTrader_PatrickH]

Hello EnsoTrader,

Thank you for your post.

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference this thread in the body of the e-mail: 'http://www.ninjatrader.com/support/forum/showthread.php?t=75086'

[EnsoTrader]

Hi Patrick

Files have been sent as you described.
Thanks

Dale

[nepenthean]

Was this ever resolved?

I have been having this problem too for months even after performing what the original poster did to attempt to clear the error.

I am having this problem for ZN 12-15 presently.

[NinjaTrader_Kyle]

Hello,

Thank you for your post.

So that we can further investigate this issue please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace file.

The file is located in the Documents > NinjaTrader 7 > Trace folder. I would need the 'trace.20150907.txt' file.