Thanks in advance.
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Renewal - no response
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Renewal - no response
Is there a phone number one can call to facilitate the renewal of a paid NT license? I've done the email thing to platformsales, but it appears nobody is manning that account. I'm dead in the water and need to get back up and running...
Thanks in advance.Tags: None
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Hello hawks67,
Thank you for the post.
Please send an email into platformsales[at]ninjatrader.com so that we may best assist with this inquiry. If you have sent in an email, I would suggest checking your spam/junk folders in the event that the response was filtered into one of these folders.
Please let me know if I may be of additional assistance.Thomas C.NinjaTrader Customer Service
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No data feed
I'm in the same boat. I just renewed my live license and was forced to upgrade to the latest version. Upon doing that I lost my data feed (CQG, AMP) and am unable to connect. I called AMP and they said because I am a previous customer NT should be able to set me back up through CQG & my AMP account. I've heard nothing so far from NT. If you're not going to give people a phone number to use for immediate help at least have a live chat option.
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Hello,
If you have not heard any replies please PM me your email address so I can look into this further and get you taken care of. Note that if you sent this in over the weekend that there can be a large amount of requests in which we will get to as soon as possible.BrandonNinjaTrader Customer Service
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Originally posted by MoneyHor View PostI'm in the same boat. I just renewed my live license and was forced to upgrade to the latest version. Upon doing that I lost my data feed (CQG, AMP) and am unable to connect. I called AMP and they said because I am a previous customer NT should be able to set me back up through CQG & my AMP account. I've heard nothing so far from NT. If you're not going to give people a phone number to use for immediate help at least have a live chat option.RayNinjaTrader Customer Service
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