Lost all chart data - Backup restore doesn't retrieve them

[mmahdi]

Hello,

This is the third time that I have lost several months of charting data using NT7. Indicators are not affected and remain in place.

All three times, I was using a single workspace with Global charts (45m, 15m and 1m chart) with a single instrument. In all three cases I lost the data after observing the same peculiar incident: If I try to modify text on a chart, it will accept the change on that chart but won't change in the other global charts - as it's supposed to. I can continue on charting, nothing will appear wrong.

After this point if I shut down NT and restart it, I lose all chart data - all lines, text, drawing objects, etc.

The first time it happened I figured something was wrong with my computer; the second time, I decided to use the backup option. The third time was today and when I attempt a restore, it produces a prompt that restore was successful - but none of the data is actually retrieved. The restore file is approx 240 MB in size so I know there is data there, but I get no drawings back.

Any help would be appreciated as the lost data was quite valuable to me and I would like to know how to stop this from happening again. I love NT but this is a huge issue for me.

Thank you in advance,

MM.

Addition

Is it possible to keep making copies of the "GlobalChartObjects" folder to keep said data backed up?

Also is there a maximum amount of data that I am exceeding, prompting this issue?

[NinjaTrader_PaulH]

Hello mmahdi,

Thanks for your post and welcome to the forum!

Sorry to read of the troubles experienced. Please send in your log and trace files so that we may observe if there are any clues as to the issue. You can do this by selecting Help>MailtoPlatformSupport then making sure your e-mail address is listed (or enter if blank) and click the send button. Your log and trace files will be automatically sent and that is all we need for the moment.