Hello, am new and having issues

[Jstew80]

Hi there, just got windows 8.1 on my macbook pro running parallels, and an error keeps popping up, and Ninjatrader wont load up. I am new to running parellles and just trying to get my account going. I was wondering if someone could help me out please, thank you

Here is the error
Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ninjatrader.exe
Problem Signature 02: 7.0.1000.27
Problem Signature 03: 54ee2b57
Problem Signature 04: NinjaTrader.Core
Problem Signature 05: 7.0.1000.27
Problem Signature 06: 54ee2b75
Problem Signature 07: 2e7c
Problem Signature 08: 2d
Problem Signature 09: System.ArgumentException
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033

[NinjaTrader_EricB]

Hello Jstew80,

Thank you for your post. It may be there are just some setting that need to be altered.
Please launch the Windows virtual machine and go to the Configure settings > Options > Sharing.

In order for NinjaTrader to function normally, no folders can be shared between the Mac and PC.

If they are indeed set to be shared, first uninstall NinjaTrader completely.

Close all running applications.
Then from the Start menu select --> Control Panel --> Add and Remove Programs.

From Add and Remove Programs select NinjaTrader 7 and click Remove

Delete the NinjaTrader 7 folder found at the My Documents library.

Then, unshare the folders and try installing NinjaTrader again.

I look forward to hearing your results.

[Jstew80]

Install

Hi there, I dont know how to use this virtual machine you are talking about, I run Parallels as of yesterday, and dont really know how to use all these programs at the same time, I dont know where to go to do what you want me to do thanks

[Jstew80]

"Thank you for your post. It may be there are just some setting that need to be altered.
Please launch the Windows virtual machine and go to the Configure settings > Options > Sharing. "





This, I dont know how to do that, or how to use parallels very well

[NinjaTrader_EricB]

Hello Jstew80,
Thank you for your reply.Please see the below, publically available link from the Parrallels help guide on how to access these settings.

http://download.parallels.com/deskto...uide/32922.htm

[Jstew80]

Ninja trader freezes, when I uninstall it, any advice ?

[NinjaTrader_EricB]

Thank you for your reply,

What steps have you taken up to this point?

Note: If the folders were shared, you'll need to re-enabled folder sharing and uninstall. You'll then unshare the folders and at that point re-install.

[Jstew80]

I am giving up for the day, does anyone on the forums do remote screen sharing ?

[NinjaTrader_AlexC]

Hi, thanks for your reply.

We can schedule remote support within our normal support hours from 8:30AM to 6:00PM US Eastern time, Monday through Friday. Go ahead and send us a note at platformsupport [AT] ninjatrader [DOT] com with a time that works for you and we can follow up with you then.

Please reference the following URL in the body of your message: http://www.ninjatrader.com/support/f...ad.php?t=75232

[Jstew80]

Hey

I am online, just waiting for tech support to do remote

[NinjaTrader_EricB]

Jstew80,

Just to be certain, did you hear back from us at PlatformSupport [AT] NinjaTrader [ DOT] Com and arrange a support session?

I just want to make sure you're not just waiting for us to connect. Launching the support utility itself does not inform us, you'll need to schedule a session via email with one of our techs for us to be able to reach you.

[Jstew80]

support

Yes I got an email confirming 3pm central time, so am early

[NinjaTrader_EricB]

That's great! Just wanted to make sure you were getting taken care of on our end.

Thank you for your interest in NinjaTrader.