Invalid user or Pass in Demo account

[garadak7]

Hello!
I asked for a Demo account with Continuum in https://ninjatraderbrokerage.com/lan...DDYaApwY8P8HAQ

It worked for tree weeks, yesterday when I tried to connect it says:

Error: Unspecified Login error.

Today, when I try to connect, it says: Login failed, invalid usser or password.

What´s the problem? Is the demo account expired (less than 30 days)?
What can I do?
Using Ninjatrader-64-bit 7.0.1000.27
Thanks!

[NinjaTrader_PatrickG]

Hi garadak7,

Thanks for the post.

This error is usually the result of an expired demo data feed. You may request a new demo username and password, but the CME may limit how many demos may be requested.

https://www.ninjatraderbrokerage.com...s_trading_demo

You will receive two emails, one from NinjaTrader (you may disregard this one) and one from CQG (this is the one that will have the username and password for the new demo).

You will not need to re-download NinjaTrader, but will need to update your log in credentials.

• go to Tools --> Account Connections
• Select your NinjaTrader Continuum demo account and press 'Change'
• Select Next on both the 'Manage an Existing Connection' and 'General' screens
• Update your 'User Name' and 'Password' from the email you will receive from CQG (NOTE: Please ensure the "Demo Mode" box is checked)
• Select 'Next' and then 'Finish'

After selecting 'OK' to the Disclaimer and 'Close' on the Account Connection Set Up you can connect under File> Connect > Select your Demo Connection

Also I notice that you are not using the latest version of NinjaTrader. To upgrade NinjaTrader, please follow the link below

• http://www.ninjatrader.com/GetStarted
• Enter your email address
• Select Download FREE Platform
• Download the Current version

Before running the installer, ensure NinjaTrader is closed

Please let me know if we may be of further assistance.

[Ali_Ay]

Hello ,

It occurs often demo logon failed.I refreshed new credentials but still failed.Could you kindly help me ?

[Ali_Ay]

Hi garadak7,

Thanks for the post.

This error is usually the result of an expired demo data feed. You may request a new demo username and password, but the CME may limit how many demos may be requested.

https://www.ninjatraderbrokerage.com/free_futures_trading_demo

You will receive two emails, one from NinjaTrader (you may disregard this one) and one from CQG (this is the one that will have the username and password for the new demo).

You will not need to re-download NinjaTrader, but will need to update your log in credentials.

• go to Tools --> Account Connections
• Select your NinjaTrader Continuum demo account and press 'Change'
• Select Next on both the 'Manage an Existing Connection' and 'General' screens
• Update your 'User Name' and 'Password' from the email you will receive from CQG (NOTE: Please ensure the "Demo Mode" box is checked)
• Select 'Next' and then 'Finish'

After selecting 'OK' to the Disclaimer and 'Close' on the Account Connection Set Up you can connect under File> Connect > Select your Demo Connection

Also I notice that you are not using the latest version of NinjaTrader. To upgrade NinjaTrader, please follow the link below

• http://www.ninjatrader.com/GetStarted
• Enter your email address
• Select Download FREE Platform
• Download the Current version

Before running the installer, ensure NinjaTrader is closed

Please let me know if we may be of further assistance.

Hello ,

It occurs often demo logon failed.I refreshed new credentials but still failed.Could you kindly help me ?

[bltdavid]

Did you upgrade to the latest version of NinjaTrader?

[Ali_Ay]

Did you upgrade to the latest version of NinjaTrader?

My version is : 8.0.21.1

[NinjaTrader_EricB]

Hello Ali_Ay,

Thank you for your post.



Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your demo ID and password.

Include ticket number 2514636 in the body of the email.




We look forward to assisting further.

---

[Ali_Ay]

Hello Ali_Ay,

Thank you for your post.



Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your demo ID and password.

Include ticket number 2514636 in the body of the email.




We look forward to assisting further.

---

Ok,thanks.I sent en e-mail