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Cannot load chart for ES ##-## [Kinetic]

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  • ivannp
    started a topic Cannot load chart for ES ##-## [Kinetic]

    Cannot load chart for ES ##-## [Kinetic]

    Connected to the free Kinetic feed, I try to load the chart for ES ##-##. What I get is:

    Error on loading chart data for 'ES ##-## Globex': Unable to load historical data: unknown instrument

    Searching in the instrument manager finds ES, and the settings are for Globex.

    Any ideas what may be wrong?

    Thanks in advance

  • NinjaTrader_PatrickG
    replied
    Please send me your log and trace files for today so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Mail to Platform Support.

    Please reference the following ticket number in the body of the email: 1344100 ATTN Patrick G

    Please also include a link to this forum thread.

    Leave a comment:


  • pkittali
    replied
    Same error even after following same steps

    I tried the below steps but getting the same error
    "Error on loading chart data or 'ES 12-16 Globex': Error (errServerSideNotEntitled) on loading historical data"

    Leave a comment:


  • NinjaTrader_PatrickG
    replied
    ivannp,

    As a test, please try resetting your instruments.
    • Disconnect from your data feed: NinjaTrader Control Center > File > Disconnect > Select your data feed
    • Reset your Instruments: NinjaTrader Control Center > Tools > Options > Data tab > Reset Instruments >OK
    • Restart NinjaTrader > File > Connect > Select your connection


    If you are still unable to receive data after the steps above, Please send me your log and trace files for today so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Mail to Platform Support.

    Please reference the following ticket number in the body of the email: 1344100 ATTN Patrick G

    Leave a comment:


  • ivannp
    replied
    7.0.1000.27.

    I am trying to load daily data, and in fact, I can load NQ, YM and pretty much everything else I have tried.

    Leave a comment:


  • NinjaTrader_PatrickG
    replied
    Hi ivannp,

    What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)

    For your chart, what interval do you have selected? With the Kinetick End-of-Day connection you will only be able to open charts as daily or larger time periods based on daily data.

    Leave a comment:

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