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Work space crashes

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    Work space crashes

    I start having this problem about 3 months ago so nina support suggested that i do a clean install , so i did and i even formatted my hard drive and have nothing on this PC except Ninja , have 64 GB of ram and icore 7 dual processor, never had this problem , its really frustrating so can anybody give me any suggestions? the error message says, NINJA HAS STOPPED WORKING , CLOSE PROGRAM and DEBUG

    #2
    Hello,
    Thanks for posting today.

    As a test, please take the following steps to force NinjaTrader to start without your saved workspaces. You will have the option to reopen these after our tests.
    • Shut down NinjaTrader
    • Navigate to (My) Documents\NinjaTrader 7\workspaces
    • Delete the file named "_Workspaces.xml"
    • After deleting this file, restart NinjaTrader which should startup without any workspaces
    • Once NinjaTrader has started on just the control center, please open a new chart and test for the issue


    *Please note this will not delete your workspace however the new blank workspace will be named Untitled1. If you have a workspace already named Untitled1 however you will not want to save the workspace when exiting NinjaTrader, otherwise it will overwrite it


    If there are no issues on this new workspace, please try opening the previous workspace by going to File--> Workspaces--> Open workspace.

    If this reintroduces issues, I would suggest rebuilding your workspace. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns.

    Please let me know if this resolves the issue or let us know if we may be of further assistance for anything NinjaTrader.
    Alex G.NinjaTrader Customer Service

    Comment


      #3
      Thank you for your post i did that and waiting to see what happens.

      Comment


        #4
        NT crashes

        NT crashes all day

        sent log and trace to nt support and no one answers

        any ideas?

        Comment


          #5
          Hello laredo787,
          Thanks for posting today.

          I am unsure of the inquiry you are referring to.

          If you write into platformsupport[at]ninjatrader[dot]com and if you were give a ticket number to reference please include that in the email. We can further assist you with your inquiry when we receive your email.

          Please let us know if we may be of further assistance for anything NinjaTrader.
          Alex G.NinjaTrader Customer Service

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            #6
            I'll try it again.

            Comment


              #7
              crash issue

              I forwarded the original email.

              Comment

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