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5.1.1000.1 Installation Issues

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    5.1.1000.1 Installation Issues

    I was having some problems with my 5.1.1.3 Beta release, so I went to download anupdatedversionand found version 5.1.1000.1. No Beta releases where available. When I tried to install 5.1.1000.1, I received the attached error message. What can I do to resolve this. Thanks

    Regards,

    Whitmark
    Attached Files
    whitmark
    NinjaTrader Ecosystem Vendor - Whitmark Development

    #2
    imported post

    Try uninstalling current version.
    Clear internet browser cache
    Try installing

    Let me know how this goes.

    Thanks.
    RayNinjaTrader Customer Service

    Comment


      #3
      imported post

      I cleared out my internet cache and received the same error messagewhen trying to remove the current versionusingadd/remove programs on the control panel. I was not able to uninstall it. Any other suggestions?

      Regards,

      Whitmark
      whitmark
      NinjaTrader Ecosystem Vendor - Whitmark Development

      Comment


        #4
        imported post

        Please do the following:

        http://www.ninjatrader-support.com/activekb/questions/25/Restoring-the-NinjaTrader-Directories-in-Response-to-an-Error-as-Preparation-for-Reinstallation

        then



        http://www.ninjatrader-support.com/activekb/questions/11/Installing-and-Uninstalling-NinjaTrader

        Let me know if you are able to uninstall

        Vince
        Vince B.NinjaTrader Customer Service

        Comment


          #5
          imported post

          Vince,

          Looks like the recommendations on the links worked including deleting the directories after the uninstall.I hope mysituation is the exception and not the norm. Thanks for your help.

          Regards,

          Whitmark
          whitmark
          NinjaTrader Ecosystem Vendor - Whitmark Development

          Comment


            #6
            imported post

            Whitmark,

            Can you tell me, did you just run the installer?
            RayNinjaTrader Customer Service

            Comment


              #7
              imported post

              Here is what I did:

              1) Downloaded the mirror image installation zip file per the instructions on the link

              2) Unzipped to the c:\Program Files\NinjaTrader 5

              3) Uninstalled the NinjaTrader 5

              4) Deleted NinjaTrader 5 directory (Not sure if I had to do this, but was in the instructions)

              5) Redownloaded new NinjaTrader 5

              6) Installed new NinjaTrader 5

              Hope that is what youare looking for
              whitmark
              NinjaTrader Ecosystem Vendor - Whitmark Development

              Comment


                #8
                imported post

                Thanks Whitmark. Actually what I meant was on the first attempt to upgrading, did you just run the installer or actually uninstall the current version first?


                Ray
                RayNinjaTrader Customer Service

                Comment


                  #9
                  imported post

                  Hi Ray,

                  I just ran the installer.

                  Regards,

                  Whitmark
                  whitmark
                  NinjaTrader Ecosystem Vendor - Whitmark Development

                  Comment

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