Tick chart not updating price

[Pipqueen]

HI to all Ninjas!

My 21 tick chart does not want update! The others do. I did restart several times., so need some help!
Thank you so much!

[NinjaTrader_Dierk]

- please make sure you are on latest 6.5.1000.2
- which instrument is this?
- which provider are you connected to?

[Pipqueen]

Deleted all chart templates and workspaces, so far so good

Hi Dierk,
Good Morning and thank you so much for answering so fast!
please make sure you are on latest 6.5.1000.2- Yes, Have it.
> - which instrument is this?- Was happening for all instruments
> - which provider are you connected to?- Gain feed, gains capital broker.
It Is working now. I deleted all my Charts templates and workspaces and
started over again. Probably one of the indicators, but so far so good.

[nasdaq5048]

I have the same problem with a 25K volume chart on the ES with a custom session of 8:30 - 15:15 central time. The chart doesnt update every monday morning and i have to go to format data series to change the days back in order for the chart to update. I have IB as the data feed. It will be great if u can look into it. Thank u!

[NinjaTrader_Dierk]

Please make sure you are on latest 6.5.1000.2. Thanks

[makra081]

I have the same problem with a 25K volume chart on the ES with a custom session of 8:30 - 15:15 central time. The chart doesnt update every monday morning and i have to go to format data series to change the days back in order for the chart to update. I have IB as the data feed. It will be great if u can look into it. Thank u!

I have a similar issue.

On mondays my instruments (TF, EURJPY) do not update.
I need to refresh historic data all the time.

I dont know what causes this problem.

[NinjaTrader_Jason]

Hello makra081,

Can you please tell me what connectivity provider you are connected to.

Does this only occur on Monday? If so, during what time range, persistently each week? What time zone setting is used on your PC clock?

Are there any changes during this time frame on your PC/internet connection setup?

[makra081]

Hello makra081,

Can you please tell me what connectivity provider you are connected to.
Zenfire

Does this only occur on Monday? If so, during what time range, persistently each week? What time zone setting is used on your PC clock?
only on Mondays, I am on CET

Are there any changes during this time frame on your PC/internet connection setup?
no

This happens every Monday. After 8.00 CET the problem solves itself.

[NinjaTrader_Jason]

Can you please tell me what connectivity provider you are connected to when this occurs.

Does it occur with all instruments/intervals?

[KBJ]

One thing that can cause a chart to not update is if it's not displaying the current date.

To check this, right click on the chart, select "Format Data Series..." and make sure that "Last date" is today's date.

[makra081]

Can you please tell me what connectivity provider you are connected to when this occurs.

Does it occur with all instruments/intervals?

I don't understand "connectivity provider".Do you mean my Internet Provider - it's a German one.

Yes it does happen with all instruments.

I only use range bars as "interval". It happens with all range bar settings.

[makra081]

One thing that can cause a chart to not update is if it's not displaying the current date.

To check this, right click on the chart, select "Format Data Series..." and make sure that "Last date" is today's date.

TY KBJ,

I think this was not the case, but I will look into that setting next Monday.

[makra081]

Its Monday & no update

Its Monday & no update ,

here we go again.

It is Monday 6:38 CET & no New Tick date comes in from Zenfire.

Charts update only if I hit "reload historical data", then freeze again.

All Instruments are affected.
A NinjaTrader installation @ 2th PC shows the same behavior

[NinjaTrader_Ben]

Hello,


Can you tell me the exact steps to reproduce this behavior?

[makra081]

1. new chart or old chart of friday

2. Monday morning 1.00 CET connect to zenfire

3. all charts freeze, no updates of price

4. if manually hit "reload historical data" -> price data up to this point is displayed, but again it freezes for further price movements

5. at 7.00 CET charts / price stop this behavior

My guess is that zenfire does not provide tick data up to 7.00 CET, but Zenfire is providing historical BAR data 24/7.