Tick chart not updating price

[NinjaTrader_Jason]

Hello makra081,

I will need to test this on my end tomorrow morning.

Between 1:00 CET and 7:00 CET there is no streaming data in charts regardless the instrument selected in the chart while connected to Zen-Fire, correct?

Do you receive real-time data for the same instruments in the Control Center or SuperDOM during this time frame?

What values are used for the session begin and end times in the chart properties menu (double click chart)?

In addition, could you please confirm your PC clock and time zone setting are set to CET.

[superarrow]

I have a saved workspace for DAX that worked fine last time I used it but showing no data today. From memory, this issue has yet to be resolved. I have also applied 'Repair Database' fix that worked last time I was faced with lack of data but to no avail.
Using latest version 1000.7
Zenfire
Using vol and tick charts. Ironically, 15 min chart is streaming with data!

[NinjaTrader_Jason]

Hello superarrow,

I tested a FDAX 03-09 chart on my end and I displayed data as expected.
Could you please install our latest version 6.5.1000.8 at the link below first on top of the current version.

http://www.ninjatrader.com/webnew/download_download.htm

Check if the issue persists. If so, please create a brand new chart for the FDAX 03-09 and check if the issue persist.

[makra081]

Hello makra081,

I will need to test this on my end tomorrow morning.

Between 1:00 CET and 7:00 CET there is no streaming data in charts regardless the instrument selected in the chart while connected to Zen-Fire, correct?

YES

Do you receive real-time data for the same instruments in the Control Center or SuperDOM during this time frame?

SuperDOM - no movement, Control Center - no test


What values are used for the session begin and end times in the chart properties menu (double click chart)?

start: 0:00 end: 0:00

In addition, could you please confirm your PC clock and time zone setting are set to CET.

confirmed

TY for reply

PS.:
I use exclusively range bars (alt)
Only Mondays

[makra081]

right now, the problem still exists with EURJPY

[NinjaTrader_Jason]

Hello makra081,

Unfortunately forex data is not supported with Zen-Fire anymore.

Could you please confirm other instruments selected in the charts are futures instruments.

Did the issue occur using a different chart interval, for example an one minute interval?

[makra081]

since than is what, last week it was ok IMO

[NinjaTrader_Jason]

Correct, this has been changed last week.

[makra081]

ok Thank you

[superarrow]

Hello superarrow,

I tested a FDAX 03-09 chart on my end and I displayed data as expected.
Could you please install our latest version 6.5.1000.8 at the link below first on top of the current version.

http://www.ninjatrader.com/webnew/download_download.htm

Check if the issue persists. If so, please create a brand new chart for the FDAX 03-09 and check if the issue persist.

Jason,
Thanks will download the latest and give it a try tomorrow. Right now opened another saved workspace and all seems to be ok!

Cheers,
SA