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NinjaTrader
Charts not populating but getting data !
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Charts not populating but getting data !
I have a recent new connection to Rithmic - When I start NT sometimes my charts populate other times they don't but I am getting data - I have pasted a link to a video demonstrating the problem. I have reset DB, Instrument list etc any other ideas. Never had this problem before and been using NT for 4 years
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Hello,
Thanks for your note.
I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.
You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
The log file will be named "log.20150818.txt"
You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.
The trace file will be named "trace.20150818.txt"
I look forward to hearing from you.Drew O.NinjaTrader Customer Service
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I have reset my licence and set the option to start in simulation to 'Yes'. I can now open charts - hope this helps you debug the problem.
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Followed your instructions in the email - the 'read only' attribute had to be unchecked. I applied the change to folder, sub-folders and files but it has not solved the problem.
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