Unable to log in

[MrSmartGuy]

Get message "Login failed: Unspecified Login Error" when trying to connect with NT Continuum. Advise please.

[NinjaTrader_MattL]

MrSmartGuy,
This error is usually the result of an expired demo data feed. You may request a new demo username and password, but the CME may limit how many demos may be requested.

• http://ninjatrader.com/FreeLiveData

You will receive two emails, one from NinjaTrader (you may disregard this one) and one from CQG (this is the one that will have the username and password for the new demo).
You will not need to re-download NinjaTrader, but will need to update your log in credentials.

• To do this go to Tools --> Account Connections
  
• Select your NinjaTrader Continuum demo account and press 'Change'
  
• Select Next on both the 'Manage an Existing Connection' and 'General' screens
  
• Update your 'User Name' and 'Password' from the email you will receive from CQG (NOTE: Please ensure the "Demo Mode" box is checked)
  
• Select 'Next' and then 'Finish'
  
• After selecting 'OK' to the Disclaimer and 'Close' on the Account Connection Set Up you can connect under File> Connect > Select your Demo Connection

If you are unable to request a new demo, please let me know if you would like a broker to contact you to learn more about your options to receive real time data. Otherwise you may want to look into a Kinetick subscription which starts out at $55 per month.
More info about Kinetick can be found here: https://www.kinetick,com
Please let us know if we can be of further assistance.

[MrSmartGuy]

Hello Matt,

I think I've had the NT Continuum demo data feed for only a bit over a week. Can it really be this short? What is the planned expiration time and reup count?

Thanks

[NinjaTrader_MattL]

MrSmartGuy,

They do usually last for 2 weeks however there may have been an issue when the demo account server generate that particular demo that it set the wrong expiration date. its pretty rare but can happen.

Please let us know how we can assist your further.