problems connectiing to my continuum live feed

[shani77]

i having problem with my live data feed for NJ. I downloaded the lastest update and its still not working?

[NinjaTrader_ChristopherS]

Hello*shani77

What happens when you try to connect?

Do you receive a message?

If so, what is the message?

[shani77]

an error box comes up saying NJ application has stopped working. A problem caused the problem to stop working correctly. Windows will close the program and notify you if a solution is found.
Wnen i load NJ only the control center screen comes uo then the error box pops up.

[NinjaTrader_ChristopherS]

Hello*shani77

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference the following in the body of the email:*http://www.ninjatrader.com/support/f...ad.php?t=78054

[shani77]

i cannot even do that. When i click on help my screen gets white then error pops up. i did go to log and it says CQG adapter.suscribemarketdataresolvef.usdaghid

[NinjaTrader_ChristopherS]

Hello shani77

Please follow the steps listed below to partially*uninstall and reinstall NinjaTrader.

Close NinjaTrader
Uninstall NinjaTrader within Windows Control Panel.
Once these steps are completed, download NT7 from the link below.
http://www.ninjatrader.com/GetStarted

[shani77]

I did uninstall and install same problem. My log says cqgadapter.suscribemarketdataresolve fus da6hi5. I had nj on all night with no problem. At 920 am est this statred happeing

[NinjaTrader_ChristopherS]

Hello*shani77

Please manually attach your most current log and trace files to your response, so I may investigate this matter further.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20150911.txt"
You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20150911.txt"
Please send to*[email protected] with 'ATTN:Chris S*http://www.ninjatrader.com/support/f...ad.php?t=78054' in the body of the message