Unable to connect to Rithmic, likely due to upgrade

[RonnyKeller]

I cannot connect to Rithmic Datafeed, an error pops up saying:

"Login failed: Unable to login:", and some error message telling me that the "Remote certificate would be invalid according to the validation process" (original error text in german: "Das Remotezertifikat ist laut Validierungsverfahren ungültig.")

I have a multi-broker lifetime license. I did upgrade to version .30 last Thursday, was able to continue working that day, did not try since then until today - so this is the first NEW day to open Ninja since the upgrade.


Extract from Today's log:
14.09.2015 18:10:36|1|2|_Rithmic: Primary connection=Connecting, Price feed=Connecting
14.09.2015 18:10:36|1|2|Connecting to NinjaTrader data server (HDS3.NinjaTrader.com/31654)
14.09.2015 18:11:08|3|2|_Rithmic: Unable to login: Das Remotezertifikat ist laut Validierungsverfahren ungültig.(LoginFailed)

[NinjaTrader_DrewO]

Hello,

Thanks for your note.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20150914.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20150914.txt"

I look forward to hearing from you.

[RonnyKeller]

Hello Drew
Thanks for the quick answer.
I just sent you the requested information.