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Problems at startup

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    Problems at startup

    Good day all.

    This morning, as usual, I left ninja to start up on its own but during
    the process there was a brownout of a second or so, which
    the UPS normally handles without problem. When I came to it
    several minutes later, ninja had opened its current
    workspace and windows but none of these were populated -
    their screens were blank. When I tried closing ninja down
    there was no response to a click on the X icon at top right.
    I closed it using task manager. When I restarted it, the
    control center came up but nothing else. I then rebooted
    windows.

    Now when I start ninja up, it appears to go normally until
    the appearance of the control center but no workspaces open
    and when I click on the control center, Windows sometimes
    doesn't give it focus. The click does nothing at all - save
    sometimes show an hourglass cursor.

    I have a backup from a few days ago but doubt this will
    help.

    #2
    Hello sezor,

    Can you please send me your log and trace files for today, so I can investigate. Log and trace files can be found at the following locations. Please attach the files in your email and send it to platformsupport[at]ninjatrader[dot]com. Put 'Att Jason, Problems at startup' in the subject header.

    Documents--> NinjaTrader 7--> Log--> log.20150930 for today. (log.yyyymmdd for any other date)

    Documents--> NinjaTrader 7--> Trace--> trace.20150930 for today. (trace.yyyymmdd for any other date)
    JasonNinjaTrader Customer Service

    Comment


      #3
      It's solved.
      I deleted _Workspaces.xml and things are fine now.
      Thanks Jason all the same.
      Have a good day

      Comment


        #4
        Thanks
        Log and trace files sent

        Comment

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