NT7 don't run with Windows 10 and Parallels 11

[Antoni]

Hello,

I installed the new operating system iMac "El Capitan" and I Parallels updated to version 11 and also I upgraded to Windows 10 (old Windows 7 Home Premium).

I downloaded a new version in demo NT7 and the boot gives me an error "Ninja Trader stops working for a mistake", but I don't know how to fix it.
I attached some impressions screen for your help.

Please I need help.
Thanks.

[NinjaTrader_Kyle]

Hello Antoni,

Thank you for your post.

Due to a requirement of NinjaTrader's database, we will need to uninstall NinjaTrader and change Parallels so as to disable the folder linking between the Mac OS file system and the Windows Documents folder.

Please start by removing NinjaTrader via the Windows Control Panel.

After removing NinjaTrader, please take the following steps to reconfigure Parallels:

1. Start Parallels and select your virtual machine
2. Press the "Configure" button on the top
3. Under "Options", select "Sharing"
4. Uncheck "Share Mac" under "Share Mac User Folders with Windows"
5. Press "OK" and start the virtual machine


Finally, reinstall NinjaTrader via this link: http://ninjatrader.com/PlatformDirect


After reinstalling, you should be able to use NinjaTrader however if you run in to any other errors when starting the software please let me know.

[Antoni]

The same error

Hello Kyle,

I followed your steps, I NT7 uninstalled from the Control Panel in Windows, I changed the share options (attached screen prints), and finally I have installed a link from your NT7.
But the error remains the same.

Thank you.

[NinjaTrader_Kyle]

Hello Antoni,

So that I can further investigate please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In the message please include a link to this forum thread and a copy of today's trace file.

The trace file is located in the Documents > NinjaTrader 7 > Trace folder. I will need to review a copy of the file which is named 'trace.20151117.txt'.

[samironthemove]

Hello Antoni,

So that I can further investigate please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In the message please include a link to this forum thread and a copy of today's trace file.

The trace file is located in the Documents > NinjaTrader 7 > Trace folder. I will need to review a copy of the file which is named 'trace.20151117.txt'.

Hello,
was this issue ever resolved? I was considering the same set-up and am concerned it may not work.

Thanks,

Samir

[NinjaTrader_Kyle]

Hello Samir,

So that I can further assist please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace file.

The file is located in the Documents > NinjaTrader 7 > Trace folder. I would need the 'trace.20160124.txt' file.

[shadowfax]

Hi was this issue resolved? Having same problem with Windows 10 and Parallels.

[NinjaTrader_DrewO]

Hello shadowfox,

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20160518.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20160518.txt"

I look forward to hearing from you.