Unable to setup CQG connection

[cq200]

Hi,

I have a lifetime NT7 license and wanted to setup a connection to use CQG data for analysis but there is no CQG in the drop down menu.

Please assist.

[NinjaTrader_ZacharyG]

Hello cq200,

Thank you for your inquiry and welcome to the NinjaTrader Support Forum!

Can you please provide us your license key so we may investigate this further? Please email your license key to platformsupport [AT] ninjatrader [DOT] com with my name and a link to this thread referenced.

Do not copy and paste your license key to this forum thread.

[cq200]

Hi Zachary,

I have email you on this issue.

[kidsdad]

new account opened...

Hi,
I have new acct (today) and have the continuum connection. However, I see my name and also the demo (sim 101) acct under 'accounts' tab but NO dollar balance for my live account. (did I miss an entry someplace for the 'license key?'...is that required to begin trading?)
please advise, thanks!!
Gary

[NinjaTrader_Kyle]

Hello Gary,

Thank you for your post.

Has an order been placed on the live account as of yet? An order must be submitted before account values will update. The order does not need to fill, it can be submitted then immediately cancelled.

To be able to select your live account please ensure the following:

• You must have a live license key and it must be entered under Help> License Key.
• Next connect to your broker by going to File> Connect and select your broker account.
• Last ensure Global Simulation Mode is not checked under the Control Center> File.

Now you should be able to select your live account in any account drop down menu.


Below I have provided a link to the Global Simulation Mode section of our help guide.

http://www.ninjatrader.com/support/helpGuides/nt7/index.html?global_simulation_mode.htm

[kidsdad]

Hi Kyle,
ok, thanks. Now, where do I obtain a live license key? have I missed a step? thx

[NinjaTrader_Kyle]

Hello Gary,

Please contact me at PlatformSupport [AT] NinjaTrader [DOT] com so that I can search our licensing system for your key.

In your message, please include a link to this forum thread.