We could not access the stock charts this morning.
This is a big problem, we have existing stock positions in the markets and need to be able to adjust stops, exit positions, or enter new positions.
But we are not able to do so. Which means the trading platform does not allow us to trade. This is unacceptable.
The error message we get when this happens is:
"Error on loading data for 'TROW Default': Failed to request backfill data
Screenshot attached.
We use TD Ameritrade for our datafeed and NinjaTrader 7.
Please advise asap.
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