wrong symbole > Ninja freezing!

[max-td]

Hello !
Everytime i insert a not-existing symbole (for example a typing error)
when opening a new chart or choosing a symbole for a strategy,
Ninjatrader is freezing completly!
Is there a posibility to recover the situation without closing Ninjatrader per complete shutdown (i do must do this via win-task-manager) ?
At the moment the complete shutdown is the only way i can handle this - and this is not very comfortable.
ThanX for info !

max-td >> using the latest version .3

[NinjaTrader_Dierk]

a) which broker/provider are you connected to?
b) please double check that you are on latest 6.5.1000.3

[max-td]

a) zenfire demo-feed
b) please double check that you are on latest 6.5.1000.3 > done

first realising this when typing "ER" instead off "ER2" these days,
today had it again today with an other "mistake-symbole".

i am on the way switching to live now - testing the last things.

[NinjaTrader_Dierk]

Hmm ... sorry can't reproduce here.
a) try Tools->Options->Misc->Repair DB
b) if issue persists, I would need exact steps to reproduce

[max-td]

OK steps to repruduce :

Open ninja > connect it + then go to :

> file > new > chart > future
and insert manually ER + 06-08 + 150 Ticks

templates NONE ---

hit ok >> ninja is freezing

also when i use for example "fdas" instead of "fdax" for symbole-name

[NinjaTrader_Dierk]

To clarify: what exactly do you mean by "freezing"?

Also: does it happen on a 1-minute as well?

[max-td]

freezing means : nothing happens anymore + you can not klick any button in ninja - ninja is "hanging" - you can only close it via windows tast manager.

- also in 1 minute

[NinjaTrader_Dierk]

Please send a mail to "support AT ninjatrader DOT com" and reference this thread for a follow up.

[max-td]

OK - done ... but can you reproduce it now ? You got it what i mean ?
Me + friends reproduce this on different PCs + form different locations.

[NinjaTrader_Dierk]

No I can't reproduce. Our support team will contact you shortly.