Kinetick disconnect/reconnect add infinity.

[marty087]

Randomly, Ninjatrader will disconnect from Kinetick, all charts stop being updated and it enters a disconnect/reconnect loop over and over again which never ends. The "connection lost" wav file that NT plays upon disconnection keeps playing over and over again but the re connection attempt happens so fast that it just sounds like "Conne... Conne... Conne... etc" The connection light remains green throughout this entire process.

I have been having this issue for years and have just dealt with it up until now by manually disconnecting and reconnecting which always works.. My trading style has changed recently and it has become imperative that NT stay connected overnight so that my email alerts are pushed through to my colleagues.

Sometimes I will get through many days without this happening. It has happened three times this week, twice on Wednesday afternoon and Once in the early hours or Thursday morning. Monday and Tuesday were both fine. This seems to be a completely random occurrence.

Please see attached trace file.

I am willing to be corrected but I have little doubt that this is an NT issue... Although i believe it could be Kineticks cause initially by maybe causing the connection to break, it is NT that is unable to reconnect when the connection is obviously available.

[NinjaTrader_Kyle]

Hello,

Thank you for your post.

So that I can look in to this please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace file.

The trace file is found in the Documents > NinjaTrader 7 > Trace folder and is named 'trace.20160203.txt'.

Please do not upload a copy of the trace file to this forum thread as the file contains personal information which should not be shared on a public forum.