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Crash on Report

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    Crash on Report

    Occasionally Ninja "needs to restart" when I press Generate on the Control Center - Account Performance -- Trades tab.

    It has occurred twice today.

    I tend to generate the report after each completed trade.

    To access the trace and log files, please try FTP. My mailserver and your mailserver don't seem to get along.

    --- deleted server info ---
    Last edited by phylum; 06-10-2008, 11:52 AM.

    #2
    Sorry, I would not know what causes the problem.

    I noticed that your probably are on Win 64bit. This is not supported. It make or may not work and potentially is causing this very issue.

    Also: If the default NT mail server for sending support mails (Help->Mail to support) is not working for you, you could set your preferred server at Tools->Options->Misc.

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      #3
      Thank you.

      Yes, using XP 64 ...

      My mailserver logged a complaint "message too large" from your mail server after connection is established on prior support mail attempts.

      This problem occurs fairly infrequently, i might be generating the report "too soon" or something along those lines. I will not be so eager to press "generate" and see how it goes.

      Overall, I'm liking the Ninja... Looking forward to establishing a live session.

      Comment


        #4
        Not sure about the mail issues. The mail sent by Help->Mail to support is less than 1 KB.

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