have you got problems with CADJPY and EURCAD?

[marcopicos]

Hi

I have this problem: every time I try to open CADJPY or EURCAD charts, the program stop working, an error message appears, and I need to close it and reopen.

I tried:

- reinstall windows and Ninja (64 bits)
- delete workspace and start from the beginning. With only the chart without indicators and so on... the problem persist
- repair DB data

I don't know why the problem appears ONLY with those pairs. The rest of my portfolio works perfectly. Even with all the lines, indicators, and so on.

I have NinjaTrader-FXCM connection.

So, if anyone had the same problem and solved it, please tell me how.

thanks.

[NinjaTrader_ChristopherS]

Hello marcopicos,

If you open a chart without any templates applied, do you experience the same?

[marcopicos]

Yes. It is very strange, only happens with those two pairs.

[NinjaTrader_Kyle]

Hello,

So that we can further investigate please contact us by email at PlatformSupport [AT] NinjaTrader [DOT] com.

In your message please include a link to this forum thread and a copy of today's trace file. The trace file is a diagnostic file which you will find in the Documents > NinjaTrader 7 > Trace folder. We will need a copy of the file named 'trace.20160215.txt'.