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order cancellation

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    order cancellation

    How do I cancel all active and pending orders? I tried flatten everything but that did not do it. Thanks for any help

    #2
    Hello,

    Thank you for writing in.

    Please right click in your order entry window and select the 'Cancel All Orders' option.
    KyleNinjaTrader Customer Service

    Comment


      #3
      Cancel All Orders didn't work

      In regard to closing all pending and existing orders selecting Cancel All Orders did not work as well.

      Comment


        #4
        Hello,

        Thanks for your note.

        I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

        You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

        The log file will be named "log.20160216.txt"

        You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

        The trace file will be named "trace.20160216.txt"

        I look forward to hearing from you.
        Drew O.NinjaTrader Customer Service

        Comment

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