Eurex, CBOT Esignal level 2 Data Problems

[sj282]

Hi,
I'm having some problems with the display of level 2 quotes on the superdom and jigsaw trading plugin.

Eurex products like the Bund and the Euro Stoxx 50 show just one level of quotes each on the bid and offer, much like level 1 data.

The quotes for Treasury bonds and notes appear scattered across different prices, away from the current market price. Sometimes uneven amounts of bids and offers appear (3vs5)

ES, and other CME products however display perfectly fine.

I subscribe to esignal level 2 data for the above exchanges. Level 2 Quotes display fine on the esignal platform DOM.

I'm using NT Version 8.0.0.8 64-bit.

Could you please help me fix this.

[sj282]

Hi,
Any suggestions as to how this can be fixed?

[NinjaTrader_PatrickG]

Does NinjaTrader display the correct data without any addons? Or does the issue persist when using only built-in NinjaTrader tools?

Holding CTRL then double clicking on the NinjaTrader 8 will open NinjaTrader 8 in Safe Mode.

Please test for this issue in safe mode.

[sj282]

The same problems persist on both, in built Ninjatrader tools, as well as add ons. Opened Ninjatrader holding CTRL as well. Did not make any difference.

[sj282]

Hi Patrick,

What else could be the problem?

[NinjaTrader_PatrickG]

Before we do any further troubleshooting, can you please upgrade to the latest version of NinjaTrader 8 Beta (8.0.0.9) and let me know if you experience the same?

You can upgrade here:

http://www.ninjatrader.com/download-registration.php

[sj282]

Just upgraded to 8.0.0.9. Still experiencing the same issues.

[sj282]

Also, in addition to the level 2 data problem, this version of Ninjatrader hangs everytime i open the Jigsaw Trading add on,

[NinjaTrader_PatrickG]

Can you write in to PlatformSupport[AT]NinjaTrader[DOT]com so we can further troubleshoot?

Please include a link to this thread and '1468365 ATTN Patrick G'

[sj282]

Thanks. Just wrote to you with the link.