"Unable to write data to cache"

[michelle99]

Hi there,

I haven't changed any settings in the last few weeks. All of a sudden when I open a workspace NT gives me a little error message window which reads Unable to write cache data. If I right click my chart and say "reload historical data" I get the error message once again. I have also re-downloaded all my data and then clicked on "Repair database" but only to get the same error message once again upon opening any workspace.Also, I have restarted NT as well as my desktop but still the same problem persists.

Could anyone please tell me why all of a sudden NT is giving me this message and how to go about fixing it?

NT VERSION: 7.0.1000.31

Thanks, Michelle

[NinjaTrader_DrewO]

Hello,

Thanks for your post.

I would be happy to check into this matter with you. To do this, I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20160307.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20160307.txt"

I look forward to hearing from you.