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Partner 728x90

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Data Problem

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    Data Problem

    Today on booting up NinjaTrader my charts took and excessively long time to load.
    After market I attempted to download the days data L1 and L2 only to find that after 1.5 hours it had not finished downloading. This usually takes less than 2 minutes per symbol.
    Support claimed I must have a bad internet connection because I had one disconnect today on booting up. I didn't buy that. I rebooted everything , tested my internet download speed ran ping tests etc. Everything is running great. I have another computer running a different copy of NT7. I fired that up and it had the same issue. However I then fired up NT8 on that computer and downloaded the same days data in under 2 minutes. So NT8 connects fine and NT7 does not. I read somewhere on the forum that people were having problems with data after upgrading to the newest version. As you know we were forced to upgrade. And now I can't download Replay data for NT7.

    Someone needs to figure out what is wrong with the servers or this New version because I Cannot operate without DATA.

    Thanks
    Jerry

    #2
    Hello JerryWar,

    Thank you for your post.

    So that I can look in to this please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In the message please include a link to this forum thread and a copy of today's trace file.

    This diagnostic file is located in the Documents > NinjaTrader 7 > Trace folder. I will need to review a copy of the file named 'trace.20160307.txt'.
    KyleNinjaTrader Customer Service

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      #3
      Kyle
      I did Several Things
      1) I looked at the Trace file - Your Server keeps sending back a "no data" message yet the Download is still going on. Its Over 2 hours.
      2) On another computer that experiences the same problem with slow loading CL 4-16 charts and no Download of Replay data. I decided to try a different Symbol.
      I downloaded "6E 03-16" L1 and L2 in just over a minute
      I downloaded "TF 03-16" L1 and L2 in just over a minute.

      These symbols have no problem but for some reason your server has a problem with Chart history and Replay data for CL. Maybe my internet connection doesn't Like Oil. - LOL that's a joke don't get upset.

      I think we out to try a different server because NT8 downloaded the oil data fine.

      Jerry

      Comment


        #4
        Hello JerryWar,

        Thank you for getting back to me.

        I have just responded to your email to setup a call with you tomorrow. Please follow up with me by email to let me know when you will be available.
        KyleNinjaTrader Customer Service

        Comment


          #5
          HI Similar issue here can not download CL replay data YM and 6E appear to be ok.
          I assume (a mistake?) that CL data is available. I also am able to load CL replay data into NT8. Please advise how to proceed.



          Thank You
          Last edited by Hank_R; 03-15-2016, 12:29 PM.

          Comment


            #6
            Hank_R
            I just did my daily download of CL Data for yesterday and today with no problem.
            What server are you on ? I am on HDS3. Check your log file at start up for the day and it will tell you. Just something to eliminate.

            Jerry
            Last edited by JerryWar; 03-15-2016, 12:34 PM.

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              #7
              Hi Jerry

              I'm on (HDS3.NinjaTrader.com/) currently and it's not working for me. I was on HDS10 earlier and that didn't work either. Does that port have any bearing on it?

              Thanks

              Hank

              Comment


                #8
                Hank_R
                If I were you, I would create a support ticket. I have no clue why mine all of a sudden started working.
                Reboot everything, Modem, Router, Computer etc.
                Also look in trace file. When this happened to me, The download just sat there like it was trying to download. I checked the trace file and there were all these "no data" transmissions coming back from the server.

                Jerry

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                  #9
                  Thanks! Jerry

                  Comment

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