Major issues with the NT platform. I am getting executed at prices far away from the market price displayed on my charts.
For instance current price on the crude contract was at 38.06 and I put a stop limit buy order at 38.11. Immediately without prices moving at all, I am triggered into the order at 38.25! So I'm entered at 38.25 while the market on display is sitting still at 38.06!! I am in the trade at a loss immediately. BUT the stranger thing is market starts to move even lower than 38.06 and further against me to 38.02, so I close the position. But my loss is only about 4 ticks.
Apparently prices displayed on my charts and my feed altogether is lagged by about 5 MINUTES! How is this possible? I had this same problem a month ago. I even uploaded a video showing this and forwarded to your support but they swore its only on sim and wouldn't happen live.
Time and sales timestamp shows the same price as on my charts. But when I compared them to the trade desk at MB trading their prices were off every instance I checked!
I've repaired the DB and reset the DB. I've restarted the NT many times. My computer system clock is the correct to the second. Please don't tell me its a hardware issue (the pc has plenty or ram and cpu) or my internet connection (its fast enough).
I'm using 7.0.1000.31
[img=http://s22.postimg.org/82vv4unfh/IMG_1257.jpg]
[img=http://s10.postimg.org/ygceteqmt/IMG_1256.jpg]
For instance current price on the crude contract was at 38.06 and I put a stop limit buy order at 38.11. Immediately without prices moving at all, I am triggered into the order at 38.25! So I'm entered at 38.25 while the market on display is sitting still at 38.06!! I am in the trade at a loss immediately. BUT the stranger thing is market starts to move even lower than 38.06 and further against me to 38.02, so I close the position. But my loss is only about 4 ticks.
Apparently prices displayed on my charts and my feed altogether is lagged by about 5 MINUTES! How is this possible? I had this same problem a month ago. I even uploaded a video showing this and forwarded to your support but they swore its only on sim and wouldn't happen live.
Time and sales timestamp shows the same price as on my charts. But when I compared them to the trade desk at MB trading their prices were off every instance I checked!
I've repaired the DB and reset the DB. I've restarted the NT many times. My computer system clock is the correct to the second. Please don't tell me its a hardware issue (the pc has plenty or ram and cpu) or my internet connection (its fast enough).
I'm using 7.0.1000.31
[img=http://s22.postimg.org/82vv4unfh/IMG_1257.jpg]
[img=http://s10.postimg.org/ygceteqmt/IMG_1256.jpg]
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