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Problem connecting to the licnece servers

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    Problem connecting to the licnece servers

    All of sudden, I have lost live trading. It was good yesterday.

    2016-03-15 08:42:51:116 Cbi.Licence.Download6: License could not be verified, since you're not connected to license.ninjatrader.com
    2016-03-15 08:42:51:522 Cbi.Licence.Download10: License could not be verified, since you're not connected to license2.ninjatrader.com


    I am running Win XP and Ninjatrader version is 7.0.1000.31

    I disabled the firewall. It still does not work
    Last edited by sys_trader; 03-15-2016, 06:03 AM.

    #2
    Hello sys_trader,

    Thank you for writing in.

    Users on Windows XP and Windows Server 2003 that upgrade to 7.0.1000.31 will be unable to verify the license until the file at the following link is downloaded and installed.

    https://certs.godaddy.com/repository/gdroot-g2.crl


    Save the file to your Desktop, right click on the file, and select Install CRL

    Once complete you can start NinjaTrader

    Don't hesitate to contact us with any other NinjaTrader items we may assist with.

    Comment


      #3
      I installed it a few weeks ago. It worked then. Not sure why it stopped working. So I just installed it again. It works now. Thanks.

      Do you recommend moving to Win 10?

      Comment


        #4
        license servers not responding

        Reinstalling gdroot-g2.crl on one of my affected machines has not fixed the issue.
        It is still fouled, Patrick, after 1.5 hours of waiting for a response...
        ...
        ...
        3+ hours of waiting for a response
        ...
        Last edited by billm; 03-15-2016, 09:46 AM.

        Comment


          #5
          Many of our clients who use Windows XP are experiencing this error today. We are finalizing a solution now and I will follow up with what is requred.
          Patrick G.NinjaTrader Customer Service

          Comment


            #6
            Here are the steps to resolve this:

            Microsoft has dropped support for Windows XP and Server 2003 resulting in updated certificates not being supplied. NinjaTrader is dropping support for these operating system and it is recommended to upgrade to a supported operating system.

            See the link below for more details. http://ninjatrader.com/support/forum...ad.php?t=83885

            There is a temporary manual install of security certifications available for those of you who will not have immediate access to an updated operating system.

            You will need to download the zip file from the link below and extract it to your Desktop.

            http://www.ninjatrader.com/support/f...addy-Certs.zip

            First, install the three .crt files. To install these files, double-left click and choose "install certificate", follow the prompts to continue, then close the install window once completed -
            • gd_bundle-g2.crt
            • gdig2,crt
            • gdroot-g2.crt

            Next, install the three .crl files. To install these file, right-click on the file and select "Install CRL". NOTE: some of these may take up to a minute to install, You will always receive a confirmation box when the installation is complete -
            • gdroot2-g2.crl
            • mastergodaddy2issuing.crl
            • mastergodaddyextendedissuing.crl

            After these steps the license should verify
            Patrick G.NinjaTrader Customer Service

            Comment

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