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Partner 728x90

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lost my ib connection

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    lost my ib connection

    When starting Nt this morning it gave me this message:

    Than my IB connection disappeared. I tried to create a new ib connection but theres no ib provider in the connection options.

    What to do?

    Ty
    Frank
    Attached Files
    Last edited by frankduc; 03-15-2016, 06:26 AM.

    #2
    Same problem

    I also have the same problem this morning.

    Comment


      #3
      Hello frankduc, Scott V,

      May I confirm you have both upgraded to the latest version NinjaTrader, version 7.0.1000.31?

      http://ninjatrader.com/support/forum...107#post448107

      This error can be caused if the system has not been updated to the latest version (7.0.1000.31) with the mandatory update notified in Advisory 27. If you have not updated, your license will not verify and you will not find your accounts in the File -> Connect menu.
      To upgrade NinjaTrader, please follow the steps below.
      • Click on the link: http://ninjatrader.com/Advisories/Advisory27.
      • Select 'Download NinjaTrader 7.0.1000.31' if you are on NinjaTrader 7
      • Select 'Download NinjaTrader 8.0.0.9' if you are on the NinjaTrader 8 Beta
      • Critical: Before running the installer, ensure NinjaTrader is closed


      Further, with XP or Windows Server 2003 users, the SSL certificate will not automatically import and will need to be downloaded and imported manually.
      https://certs.godaddy.com/repository/gdroot-g2.crl

      Save the file to your Desktop, right click on the file, and select Install CRL.

      Below is a link to the forum announcement with instructions.
      http://ninjatrader.com/support/forum...d.php?p=446393

      Please let me know if you would like assistance upgrading or if this does not resolve the behavior.
      Chelsea B.NinjaTrader Customer Service

      Comment


        #4
        License Problem

        Yes, early last month I upgraded to version 7.0.100.31. I also applied the appropriate patch I received from Customer Support since I use Windows XP. Everything had been working fine (i.e.- access to Live Trading) since 2/2/2016 until this morning.

        Comment


          #5
          Hello Scott V,

          Please try restarting NinjaTrader to ensure there was not a temporary increase in latency (as the licensing server is up).

          If the message re-appears please send an email to platformsupport [at] ninjatrader [dot] com. In the email please include a link to this forum thread.
          Chelsea B.NinjaTrader Customer Service

          Comment


            #6
            That update has been done last february

            That update has been done last february.
            I run NT 7.0.1000.31 and the file SSL certificate has been install.

            Any other idea?

            Frank

            Comment


              #7
              Frank,

              Please try restarting NinjaTrader to ensure there was not a temporary increase in latency (as the licensing server is up).

              If the message re-appears please send an email to platformsupport [at] ninjatrader [dot] com. In the email please include a link to this forum thread.
              Chelsea B.NinjaTrader Customer Service

              Comment


                #8
                To anyone looking for resolution,

                With Frank, after installing the certificate and restarting NinjaTrader 7 the license verified correctly.
                Chelsea B.NinjaTrader Customer Service

                Comment


                  #9
                  Hi there,

                  I got same problem like Frank did, but this solution didnt work for me
                  I followed advice #27

                  any ideas?
                  Attached Files

                  Comment


                    #10
                    Hi Marrek,

                    Are you using Windows XP?

                    If you are using Windows XP are you certain that you imported the certficate after downloading? (Did the import say it was successful?)

                    If so, please send an email to platformsupport [at] ninjatrader [dot] com. Please include the log and trace files with your email.
                    Chelsea B.NinjaTrader Customer Service

                    Comment

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