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market replay oder error

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    market replay oder error

    A few days ago, I was trying to test a strategy for trading futures "on the fly" in Market Replay in Chart Trader and had made quite a few trades when for some reason I lost the ability to place trades on the chart or on the DOM. I would right click and place the order as usual and the nice lady would tell me when the order was filled. But then I right clicked, the confirmation window opened as normal, I chose Yes and nothing happened. I tried numerous times. I have 5 charts open so I can compare price action around my orders (that had never given any problems) but I shut down the workspace, exited the program, restarted and still had the same problem. I then tried to trade with SuperDOM. Same result, order entry failed. As a last resort, I tried the Contol Center Orders tab and it worked just fine. I really don't have much more information. Any ideas or fixes would be appreciated even if it means uninstall and reinstall. (My next move.)

    #2
    Hello tarheel_redneck,

    Thanks for your post.

    This would likely be an item that could be resolved without the need for re-installation. To look into this matter further, I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

    You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

    The log file will be named "log.20160316.txt"

    You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

    The trace file will be named "trace.20160316.txt"

    I look forward to hearing from you.
    Drew O.NinjaTrader Customer Service

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