Level 2 takes too long

[jws33]

It takes my Level II, 1-2 minutes -- sometimes more -- to be populated with info. I am using a real time data feed from TD Ameritrade.

Why is this?

I have a 36Mb data connection so there is no problem with connectivity

[NinjaTrader_PatrickY]

Hello jws33,

Thank you for writing in.

As a test, please take the following steps to force NinjaTrader to start without your saved workspace. You will have the option to reopen these after our tests.

Shut down NinjaTrader

Navigate to (My) Documents\NinjaTrader 7\workspaces

Rename the file named "_Workspaces.XML".

Restart NinjaTrader which should startup without any workspaces.

Once NinjaTrader has started on just the control center, please open a new Level II window.

*Please note this will not delete your workspace however the new blank workspace will be named Untitled1. If you have a workspace already named Untitled1 however you will not want to save the workspace when exiting NinjaTrader, otherwise it will overwrite it.

If the performance is better with this new workspace, please try opening the previous workspace by going to File--> Workspaces--> Open workspace.

If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns. I also suggest making a backup of your workspace so we can restore a backup if the issue returns.

I have provided a link below to our Help Guide that goes over backing up and restoring.

http://www.ninjatrader.com/support/helpGuides/nt7/index.html?backup__restore.htm

If you are witnessing the same, please don't hesitate to contact us.