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^TICK real time data not available

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    ^TICK real time data not available

    Hi guys.

    I am a customer of NinjatraderBrockerage / CQG

    I can load ^TICK chart but I don't have real time data.

    Can I see ^TICK in real time?

    Thanks,
    Regards

    #2
    Hello jossfx,

    Thank you for your post.

    So I may investigate this matter further please answer the following questions.

    What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)

    Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

    I look forward to your response.
    Patrick H.NinjaTrader Customer Service

    Comment


      #3
      My version is 7.0.1000.31 (Live)

      I attached .png image with error on the Log tab
      Attached Files

      Comment


        #4
        Hello jossfx,

        Thank you for your response.

        Please contact the NinjaTrader Brokerage Support team for information on enabling the real-time data for ^Tick and any other indexes you need. You can reach them at brokeragesupport[at]ninjatrader[dot]com.
        Patrick H.NinjaTrader Customer Service

        Comment

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