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Unable to connect to TWS

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    Unable to connect to TWS

    I logged into TWS this morning without issue. Then after 30 minutes I was disconnected from IB and the connection did not automatically restart. I waited 15 minutes and finally shut down Ninja. After I brought Ninja back up, I tried repeatedly to log into IB TWS 856 today without success. I rebooted the computer & still could not connect.

    I can send you the log if you need it.

    #2
    imported post

    Hi,

    Can you tell me what the error message is when you try to log in.

    Also check if TWS is still configured correctly. You can check from here:

    http://www.ninjatrader-support.com/support_ConnectivityGuide_InteractiveBrokers.htm

    Vince
    Vince B.NinjaTrader Customer Service

    Comment


      #3
      imported post

      The lines in the code are as follows:

      4/20/2006 8:27:16 AM|1|2|IB: Primary connection=Connected, Price feed=Connected
      4/20/2006 8:27:18 AM|2|4|Cbi.Connection.ProcessEventArgs.ConnectionS tatusEventArgs.Recover: Object reference not set to an instance of an object.
      4/20/2006 8:27:19 AM|1|2|IB: Primary connection=Disconnected, Price feed=Disconnected

      And, yes, I do have the connection setup properly. I was trading & in the market when it disconnected.

      Comment


        #4
        imported post

        can you send an email directly from within NT5 under Help--> Mail to support and refer to this topic.

        Vince
        Vince B.NinjaTrader Customer Service

        Comment


          #5
          imported post

          The log has been sent to [email protected].

          Comment


            #6
            imported post

            I repaired that database as you requested. I tried to connect again without success. What do I do now?

            ----------------------------

            Below is what the log has in it:

            4/20/2006 10:36:51 AM|2|4|Session Break (Version 5.1.1000.2)
            4/20/2006 10:36:51 AM|1|4|Verifying license at primary server ...
            4/20/2006 10:36:52 AM|1|4|Current license: Type=Regular State=Verified StartDate=6/15/2005 EndDate=12/31/2098 Dtn ESignal External Replay Simulator InteractiveBrokers AdvancedStrategyManagement AutomatedTrading BasicEntry Charting LiveTrading
            4/20/2006 10:37:16 AM|1|4|Automated trading disabled
            4/20/2006 10:37:23 AM|1|2|IB: Primary connection=Connecting, Price feed=Connecting
            4/20/2006 10:37:26 AM|1|4|SMART:AMEX/SPY/STK
            4/20/2006 10:37:26 AM|1|4|ISLAND: To ISLAND traders: Thu Apr 20 10:18:33 2006 EST IB is experiencing issues with ISLAND market data. We are working to correct the issue
            4/20/2006 10:37:26 AM|1|4|ISLAND: To ISLAND traders: Thu Apr 20 10:35:47 2006 EST Resolution: ISLAND market data is once again available.
            4/20/2006 10:37:26 AM|1|4|SMART:AMEX/SPY/STK
            4/20/2006 10:37:26 AM|1|4|SMART:AMEX/SPY/STK
            4/20/2006 10:37:29 AM|1|2|IB: Primary connection=Connected, Price feed=Connected
            4/20/2006 10:37:30 AM|2|4|Cbi.Connection.ProcessEventArgs.ConnectionS tatusEventArgs.Recover: Object reference not set to an instance of an object.
            4/20/2006 10:37:30 AM|1|2|IB: Primary connection=Disconnected, Price feed=Disconnected
            4/20/2006 10:37:46 AM|1|2|IB: Primary connection=Connecting, Price feed=Connecting
            4/20/2006 10:37:48 AM|1|4|SMART:AMEX/SPY/STK
            4/20/2006 10:37:48 AM|1|4|ISLAND: To ISLAND traders: Thu Apr 20 10:18:33 2006 EST IB is experiencing issues with ISLAND market data. We are working to correct the issue
            4/20/2006 10:37:48 AM|1|4|ISLAND: To ISLAND traders: Thu Apr 20 10:35:47 2006 EST Resolution: ISLAND market data is once again available.
            4/20/2006 10:37:48 AM|1|4|SMART:AMEX/SPY/STK
            4/20/2006 10:37:48 AM|1|4|SMART:AMEX/SPY/STK
            4/20/2006 10:37:51 AM|1|2|IB: Primary connection=Connected, Price feed=Connected
            4/20/2006 10:37:51 AM|2|4|Cbi.Connection.ProcessEventArgs.ConnectionS tatusEventArgs.Recover: Object reference not set to an instance of an object.
            4/20/2006 10:37:51 AM|1|2|IB: Primary connection=Disconnected, Price feed=Disconnected
            4/20/2006 10:38:10 AM|1|4|Shutting down data server
            4/20/2006 10:38:10 AM|1|4|Shutting down SMTP server

            Comment


              #7
              imported post

              Just replied to you at your regular email address.

              Vince
              Vince B.NinjaTrader Customer Service

              Comment


                #8
                imported post

                I had to delete the database again this morning. Any progress on determining what the cause is?

                Comment


                  #9
                  imported post

                  What exactly happened this morning?

                  Not sure what the cause is. Will send you a note on your private email.

                  Vince
                  Vince B.NinjaTrader Customer Service

                  Comment


                    #10
                    imported post

                    I did not receive a private email.

                    As for what happened, same thing that always happens. I start up IB. I start up Ninja & try to connect. If I watch the log, it indicates that I have started to connect then it throws an error & disconnects. There is no recovery from this except close Ninja and delete the database.

                    I sent you one of my databases. Did you or the developer ever find something in the database that was causing the problem?

                    Is anyone else experiencing this problem?

                    Comment


                      #11
                      imported post

                      Sorry for the delay. The email is sent

                      Vince
                      Vince B.NinjaTrader Customer Service

                      Comment

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