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wrong user name and password

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    wrong user name and password

    dear ninja trader,

    thank you for taking the time.

    I am unable to log into my ninja trader account suddenly. As i try to log into my ninja trader continumm it kept saying login fail, invalid username or password.

    Now it shows " trading account has been automatically logged out"

    May i know how to go about this. also, is there a specific e-mail to send questions to with regards to technicalities of the platform, that way I do note spam the forum!

    Regards
    Jarell

    #2
    Hi Jarell,

    The most common mistake is including a space before or after the username and / or password.

    So that we may call and assist, please send an email to platformsupport [at] ninjatrader [dot] com. In the email, please include a link to this forum thread.
    Chelsea B.NinjaTrader Customer Service

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