Email Admin having difficulty setting up NTD SMTP

[RobVig]

Konichiwa Ninjas,

I've setup an email account on a server (Rackspace) specifically for my "free" NinjaTrader account.

In the Ninja Console / Tools / Options / Misc - I've configured the dialog:

Server: mail.emailserver.com
Port: 993 SSL: True
Username: [email protected]
Password: mypassword
Mail Alerts to: [email protected]

However, NTD is throwing an error ("The operation has timed out...") when I use the "Test" button to send to a variety of valid email addresses. I know my SMTP server is working and I know the email accounts are valid... It's all good on my side.

Any thoughts on why my local installation of NTD is failing to send email???

Thank You,
Rob

[NinjaTrader_Kyle]

Hello Rob,

Thank you for your post.

Will the test message send normally if the username is changed from '[email protected]' to simply 'John'?

[RobVig]

Hey Kyle!

Kyle to the rescue again! The username for the email account on the server is indeed "[email protected]". To test, I've configured that account on my iPhone. The account can send and receive email. Might there be some RegEx for the NTD username input (textbox) that invalidates special characters?

Rob

[NinjaTrader_Kyle]

Hi Rob,

Thank you for getting back to me.

So that I can look into this further please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In the message please include a link to this forum thread and a copy of the Config file which you will find in the Documents > NinjaTrader 7 folder.

[RobVig]

email sent