Chart Trader account

[tonynt]

Hello,

today it occurs first time that I can not select an account in chart trader. What might be the reason? I want to see entries, stops and targets from a script strategy in a chart where chart trader is enabled - and account selected.

Thank you
Tony

[NinjaTrader_KennethD]

Hello tonynt,

Thank you for your post.

You will need to disable Global Simulation Mode. To be able to select your live account please ensure the following.

You must have a live license key and it must be entered under Help> License Key. (If you are unsure if your license key is live or these steps do not resolve this, please send me your license key)


Next connect to your broker by going to File> Connect and select your broker account.


Last ensure Global Simulation Mode is not checked under the Control Center> File.


Now you should be able to select your live account in any account drop down menu.

Below I have provided a link to the Global Simulation Mode section of our help guide.

http://www.ninjatrader.com/support/helpGuides/nt7/index.html?global_simulation_mode.htm

Please let us know if we may be of further assistance.

[tonynt]

Hello KennethD,

welcome to the forum;-)

I know about the live account. I wanted to select one of the demo accounts which I had enabled the script to test. And this doesn´t work. Couldn´t select any account - as you see in the screenshot.

Thanks
Tony

[NinjaTrader_KennethD]

Hello tonynt,

Please email us at PlatformSupport[AT]NinjaTrader[DOT]com. Please reference the following ticket number: 1507366
I look forward to your email.