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NinjaTrader
Futures Data (YM, TF, FDAX)
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Futures Data (YM, TF, FDAX)
Good morning - I am unable to receive live data for the YM,TF, and FDAX. If I reload the historical data it will show current price action but i cannot receive the live feed. Other futures such as ES, NQ, and 6E work fine. I have tried resetting the instruments but it did not help. Thank you.Tags: None
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This could happen for several reasons, but the two most likely would be that:- Your account connection is not enabled for these exchanges
- Your account connection is enabled, but you are viewing expired contracts
There would not be a way for me to tell what is occurring without further information. Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please reference the following ticket number in the body of the email: 1509589 ATTN Patrick G
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Thank you Patrick I just sent the log. If my account is not enabled for these exchanges is there a way I can view the list of what is enabled for my account? I am looking for other futures markets to trade with my current account. Thanks again.
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Originally posted by mastercraft29 View PostThank you Patrick I just sent the log. If my account is not enabled for these exchanges is there a way I can view the list of what is enabled for my account? I am looking for other futures markets to trade with my current account. Thanks again.
I have received your files and will be responding via email shortly.
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