"Login failed: Unable to connect to the remote server"

engrvivs

Junior Member

Join Date: Nov 2015

Posts: 62
#1

"Login failed: Unable to connect to the remote server"

05-03-2016, 11:50 PM

Hi,

I am unable to connect to demo accounts of Ninja Trader Continuum and CQG in either NT7 or NT8.

NT8 displays message "Login failed: Unable to connect to the remote server".

Any ideas to resolve the issue?

Thanks
Vivek
Tags: None
NinjaTrader_Jason

NinjaTrader Customer Service

Join Date: Aug 2007

Posts: 18237
#2

05-04-2016, 12:10 AM

Hello Vivek,

Can you please try a reset of your modem/router first and check if this will make a difference.

Are you wireless connected? If so, please hard wire your computer to your modem/router if possible.

How many devices do you have connected to your modem/router? Is NinjaTrader able to connect if less devices are connected to your modem/router?

JasonNinjaTrader Customer Service
Comment
engrvivs

Junior Member

Join Date: Nov 2015

Posts: 62
#3

05-04-2016, 02:47 AM

Thanks Jason, it worked by reducing load on the modem.
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