• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Problem with account connections

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Problem with account connections

    Hi. Today I tried to connect to my Rithmic feed but surprisingly, even though I had previously saved it under the account connections, it was not listed. I tried closing and restarting my NT7 to see if this would fix the problem but it still was not being listed when I went to File -> Connect. I then tried to create it anew under Tools -> Account connections but I got a message stating the account connection already exists. If it already does, why is it not being listed? Could you please look into this problem? Thanks.

    #2
    Hello,

    Thanks for your post.

    I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

    You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

    The log file will be named "log.20160614.txt"

    You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

    The trace file will be named "trace.20160614.txt"

    I look forward to hearing from you.
    Drew O.NinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by tvaughan4, Today, 04:37 PM
    0 responses
    3 views
    0 likes
    Last Post tvaughan4  
    Started by Convert, Today, 03:44 PM
    1 response
    5 views
    0 likes
    Last Post NinjaTrader_Jesse  
    Started by Yannick, Today, 02:43 PM
    3 responses
    10 views
    0 likes
    Last Post Yannick
    by Yannick
     
    Started by brucerobinson, Today, 02:12 PM
    2 responses
    6 views
    0 likes
    Last Post brucerobinson  
    Started by gurdonzn, Today, 12:36 PM
    5 responses
    23 views
    0 likes
    Last Post NinjaTrader_PaulH  
    Working...
    X